FAQ

  • Why book directly with Pilgrims?

    Booking direct means the best available rate, no third-party fees, and direct contact with us for any special requests.

  • What are your check-in and check-out times?

    Check-in is from 2 pm and check-out is by 10 am.

  • How do I collect keys / check in?

    A pin-code will be sent the day of arrival to access the property and apartment.  Your credit card details will be required with your booking to arrange payment for your accommodation.  You can contact us for any further assistance via email hello@pilgrimsapartments.com 

  • Is parking available?

    There are 5 parking spaces including one disability space and four electronic vehicle (EV) chargers. EV chargers will be an additional cost.

  • Do the apartments have Wi-Fi?

    Yes all apartments have free Wi Fi.

  • Are the apartments fully self-contained?

    Yes — each apartment has its own fully equipped kitchen, living and dining areas, and laundry facilities.

  • Which apartment should I choose?

    York is our ground floor step-free, accessible, two-bedroom apartment; Bruges is a first-floor two-bedroom apartment and Avignon is a first-floor two-bedroom apartment with ensuite; Siena is a first-floor studio ideal for one or two guests. 

  • Do you have a ground-floor / step-free option?

    Yes — York, our two-bedroom apartment, is on the ground floor with step-free access.

  • Is housekeeping provided during my stay?

    Yes - this includes daily servicing with linen and towels changed once a week for longer stays.

  • Are pets allowed?

    No, Pets are not allowed. 

    Assistance Animals - Please note - documentation showing assistance pet's registration will need to be provided in advance before bookings will be accepted. 

  • Are the apartments non-smoking?

    Yes — Pilgrims is a non-smoking property throughout.

  • Do you cater for long-term stays?

    Yes, longer stays are available.

  • How far is Manuka / Kingston?

    Manuka Village is a 50m walk, and Kingston and the Kingston Foreshore are about a 5-minute drive.

  • How far is Parliament House and the galleries?

    The Parliamentary Triangle, National Gallery and National Portrait Gallery are all within roughly a 5–7 minute drive and a short, flat walk if you have a bit more time.